Refund policy

Last updated: December 4, 2025

We want you to be happy with your purchase from The Watch Farm. This Refund & Returns Policy explains when and how you can return an item, receive a refund, or request an exchange.

This policy forms part of our Terms of Service. By placing an order with us, you agree to this policy.

1. Who we are

Business name: Apricot Fresh LLC (d/b/a “The Watch Farm”)
Website: www.thewatchfarm.com
Address for returns (unless otherwise instructed):
Apricot Fresh LLC – The Watch Farm
16192 Coastal Highway
Lewes, DE 19958
United States

Email: support@thewatchfarm.com
Phone: +1 (740) 272-4374

⚠️ Please do not send any returns before contacting us and receiving return instructions. Unauthorised returns may be refused.

2. Return window

  • We accept returns for most new, unused items within 30 days of the delivery date shown in the carrier’s tracking.

  • After 30 days, we usually cannot offer a refund or exchange, except where required by applicable law.

3. Condition & eligibility for returns

To be eligible for a return:

  1. The item must be unused, unworn, and in original condition, without scratches, marks, or signs of wear.

  2. All original tags, protective films, stickers, links, accessories, manuals, and branded packaging (boxes, pouches, cards) must be included, where applicable.

  3. You must provide proof of purchase (order number, receipt, or order confirmation email).

We reserve the right to inspect all returned items and to decline a return or apply a partial refund if the product is not returned in its original condition.

4. Non-returnable / final sale items

Unless required by law, the following items are not eligible for return or refund:

  • Items marked “Final Sale”, “Non-Returnable”, or “Clearance” at the time of purchase

  • Personalised or customised items, including engraving, sizing, or special-order pieces made or modified specifically for you

  • Gift cards

  • Items that show obvious signs of wear, damage, resizing, or alteration after delivery

  • Any item returned without required parts, packaging, or documentation

If a non-returnable item is sent back to us, we may refuse the return and/or send the item back to you at your expense.

5. Damaged, defective, or incorrect items

We carefully inspect and pack every order, but if you receive:

  • A damaged item,

  • A defective item, or

  • The wrong product,

please contact us within 7 days of the delivery date.

Email support@thewatchfarm.com with:

  1. Your order number

  2. Clear photos of the product and packaging

  3. A brief description of the issue

If we confirm that the item is damaged, defective, or incorrect, we will:

  • Offer a replacement (subject to availability), or

  • Provide a full refund, including standard shipping costs where applicable.

We may provide a prepaid return label or alternative instructions depending on your location.

6. How to start a return

To request a return:

  1. Email us at support@thewatchfarm.com with:

    • Your full name

    • Order number

    • The item(s) you wish to return

    • Reason for the return

  2. We will review your request and, if approved, send you:

    • A Return Authorisation (RMA) confirmation, and

    • The return address and any specific instructions.

  3. Once approved, please ship the item back to us within 10 days of receiving return instructions.

Returns sent back without prior approval or without the RMA information may be delayed or refused.

7. Return shipping costs

Unless the return is due to our error (damaged, defective, or incorrect item):

  • You are responsible for the cost of return shipping.

  • Return shipping costs are non-refundable.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.

If the return is approved due to our error:

  • We may provide a prepaid return label or otherwise reimburse reasonable return shipping costs, at our discretion.

8. Inspection and approval

Once we receive your return:

  1. We inspect the item(s) for condition and completeness.

  2. If the return is approved, we will process your refund or exchange.

  3. If the product shows signs of wear, damage, or is missing components, we may:

    • Decline the return; or

    • Offer a partial refund or store credit instead of a full refund.

We will contact you if there is any issue with the returned item.

9. Refunds (how and when you get your money)

If your return is approved:

  • Refunds will be issued to your original method of payment (for example, the same card or wallet used at checkout), unless we agree otherwise.

  • We aim to process refunds within 5–10 business days after receiving and approving your return.

Please note:

  • Your bank, card issuer, or payment provider may need additional time (often 3–10 business days) to post the refund to your account.

  • Shipping fees paid on the original order are usually non-refundable, except where the return is due to our error or where required by law.

10. Late or missing refunds

If you have not received a refund after we have confirmed that it has been processed:

  1. Check your bank or card account again.

  2. Contact your credit card company or bank – it may take some time before your refund is officially posted.

  3. If you still do not see the refund, please contact us at support@thewatchfarm.com with your name and order number.

11. Exchanges

If you would like to exchange an item for a different model, colour, or similar item:

  1. Contact us at support@thewatchfarm.com with your order number and exchange request.

  2. In many cases, we will ask you to return the original item according to this policy.

  3. After your return is received and approved, you can place a new order for the item you want, or we may process the exchange directly if available.

Availability of replacement items is not guaranteed.

12. Gifts

If you received an item as a gift and the order was marked as a gift at the time of purchase:

  • Depending on the situation, we may offer store credit to the gift recipient once the return is approved, or

  • Refund the original purchaser’s payment method, according to our normal process.

Gift handling options may vary based on proof of purchase and available information.

13. Chargebacks & disputes

We encourage you to contact us first at support@thewatchfarm.com if there is any issue with your order.
We will do our best to resolve problems quickly and fairly.

If a chargeback is filed with your bank or card issuer without giving us an opportunity to resolve the issue, this may delay the process and can affect your ability to purchase from us in the future.

14. Policy changes

We may update or change this Refund & Returns Policy from time to time. The “Last updated” date at the top of this page shows the latest version.

Changes will apply to purchases made after the updated policy is posted on our Site. For significant changes, we may also provide additional notice as required by law.

15. Contact us

If you have any questions about returns, refunds, or exchanges, please contact:

Apricot Fresh LLC – The Watch Farm
Email: support@thewatchfarm.com
Phone: +1 (740) 272-4374
Mailing address:
16192 Coastal Highway
Lewes, DE 19958
United States